TERMS & CONDITIONS

Thank you for using CroStitch’s website and webshop. The use of the website and webshop is governed by the following terms and conditions. Please read them carefully before using the webshop (the “WebShop”). By using the WebShop and placing orders thereon, you agree to the terms and conditions as well as our Privacy Policy & Security.

CroStitch reserves the right to alter or modify these terms and conditions from time to time. You are responsible for keeping updated with any changes. The date of the latest update can be found at the end of these terms and conditions

The Webshop is operated by CroStitch (“CroStitch”). Throughout the site, the terms “we”, “us” and “our” refer to CroStitch.

ORDER AND PURCHASE AGREEMENT

CroStitch’s products are ordered at www.CroStitch.com or through our customer service. Binding agreement for the purchase of products is concluded when you get confirmation of your order to the e-mail address you have stated. Through placing an order you accept these terms and conditions.

PRICES, FEES AND PAYMENT

Prices in the WebShop are displayed in USD or EUR depending on shipping address. VAT is included depending on shipping address and customer type (individual/business) In case payment is invoiced an invoice cost might be added. Costs for shipping and invoice will be displayed when you check out.

We accept the following payment methods:

• PayPal
• Credit cards (through PayPal)
• Payment in advance

All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud. There is no charge for payment with credit or debit card.

A credit check is done on all customers paying with invoice. Any delay or non-payment will be charged a delayed payment penalty of 20 USD and a penalty interest of 2.5 % per month.

DELIVERY TERMS

The Web Shop ships worldwide. The WebShop is open 24 hours a day 7 days a week but deliveries go out Monday to Friday with exceptions for Chinese public holidays.

After receiving an order we will process, ship and deliver your order in the shortest amount of time possible. When your order leaves our storage you will receive a shipping confirmation with your tracking number so that you can follow your order.

The package will be shipped to your delivery address between 15 and 20 business days from placement of order.

Packages that have not been collected or received within 14 days from arrival will be sent back to CroStitch. In such case you will be charged a fee of 20 USD to cover CroStitch’s administrative, shipping and handling costs. Shipments that are not collected or received are not subject to any legal right in regards to regret of purchase. If you want to have your package sent again we will charge you for the shipping cost.

Goods are shipped from China. Orders to countries may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. CroStitch ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs.  Please contact your local customs office for more information. CroStitch uses the customers completed information as a basis for customs documents, if this information is filled in by errors by the customer CroStitch has the right to not deliver or claim customs fee from customer.

DEFECTIVE PRODUCTS

When we ship your products, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item, please contact customer service by e-mail and we will help you: service@crostitch.com

The claim shall be made immediately when you discover the defect. Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct.

You will receive a new item, a discount or a full refund for the item and all shipping costs. You will receive your refund within 10 days from the time we received the item. Customer service will send you a return label that you can use to send back the item.

WARRANTY

CroStitch products are warranted for 2 months from the date of purchase. The warranty covers defects in material and workmanship. This warranty does not apply to components (parts and accessories) subject to natural and normal wear and tear. This warranty does not in any way limit the rights you have under mandatory law.

FORCE MAJEURE

CroStitch shall be excused from the performance or punctual performance of any of its obligations under these terms and conditions if such performances are prevented, restricted or interfered with for any reason beyond the reasonable control of CroStitch, including but not limited to, fire, flood, earthquake, explosion, strike or other casualty or accident (“Force Majeure”).

PERSONAL DATA

In providing your personal details you consent to us using the data collected in order to meet our commitments to you and provide the service you expect. This will include processing of orders for shipping, text message notification of delivery status, managing your account by carrying out credit checks, sending information such as new services, newsletters or other marketing offers which may be of interest and also to notify you of any changes or enhancement to our services by either email, telephone or mail from CroStitch. Your details may also be used to monitor traffic to and from our website to help us improve the design and layout of the site. In the event of any problem with delivery of your items, we will use the information to get in contact with you.

We never pass on/sell/swap your data to/with third parties for marketing outside CroStitch. Data that is forwarded to third parties is used only to meet CroStitch’s commitments to you. For example, CroStitch forwards data to suppliers and shipping agents in connection with deliveries. Your data is only stored for as long as it is needed in order to perform our services, or for the time laid down in law.

You have the right to contact us to find out what personal data is held about you. If it is incorrect, incomplete or irrelevant you can request that the data is corrected or deleted. You can withdraw your consent to us using your personal data for marketing purposes (e.g. sending catalogues, newsletters or offers) whenever you like.

CARD PURCHASES

To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

All customers paying by card are subject to validation checks. CroStitch reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

INFORMATION

CroStitch has made every effort to provide accurate information on the website. However, information, texts, images, graphics and other material may contain errors, be incomplete or incorrect. In such events, we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or willful misconduct.

GOVERNING LAW

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using the website or shopping in the WebShop shall be governed by the laws of China. Any dispute, controversy or claim arising out of or in connection with these terms and conditions, or the breach or invalidity thereof shall be determined by Chinese courts.

January 27th, 2026